You can issue a refund in any of the following circumstances:
- Partial: Where only some of the lines in a transaction are refunded.
- Full: Where all of the lines in a transaction are refunded.
Where Taxamo bears the liability, a credit note is issued to the Seller.
You can use the dashboard to refund transactions manually or you can integrate the refund feature using the API.
Issuing Refunds in the Dashboard
You can issue refunds directly from the dashboard. For more information, see Issuing Refunds in the Dashboard
Direct API Integration
To integrate refunds with your checkout process, use the Refund Transaction request. For more information, see Refund Transaction.
The following table summarizes the steps of this process flow:
|1. Buyer requests full or partial refund.||n/a|
|2. Seller logs refund from Taxamo.||Refund Transaction|
|3. Vertex issues credit note to the Seller.||n/a|
Updated about 2 months ago